Support Technician

Role: Drone Technician

Location: Banksmeadow NSW 2019

Employment Type: Full-Time

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ABOUT THE COMPANY

At XAG Australia, we pride ourselves on being a pioneering force in the agricultural industry. Our commitment goes beyond providing advanced multi-functional agricultural drones. We are on a mission to reshape the future of agriculture, building its infrastructure for the next century. With every Unmanned Agricultural System we deploy, we aim to revolutionize the agricultural sector.

About the Role

XAG Australia is on the hunt for a Support Technician who embodies dedication, excellent communication, and interpersonal prowess. We value individuals who can foster strong relationships with stakeholders, ensuring that every interaction leaves a lasting, positive impression of XAG Australia.

As we continue to grow and expand our operations nationwide, we invite you to be a part of our journey. Join our team of professionals in Aerial Operations and After-sales Support, and work on diverse projects spanning industries like Agriculture, Mining, and more.

Responsibilities

• Oversee drone service operations, including flights and maintenance.
• Adhere to company policies and industry regulations.
• Participate in team meetings and assist colleagues with tasks.
• Generate repair and maintenance service quotations.
• Efficiently manage and resolve technical issues.
• Oversee inventories of spare parts, tools, and support equipment.
• Engage in R&D for drone and robotics development.
• Conduct inspections, repairs, and provide detailed flight analysis reports.
• Test and troubleshoot drone systems and related equipment.
• Deliver exemplary after-sales support and on-site technical repairs.
• Train new pilots and technicians while maintaining professional conduct.
• Prioritize safety and ensure readiness of drones and robotics for operations.
• Handle on-site commissioning, maintenance, and testing tasks.
• Foster positive relationships with staff and customers.

SKILLS & EXPERIENCE

• Proficiency in Mandarin (speaking and typing).
• Proficiency in English.
• Ability to multitask and manage time efficiently.
• Detail-oriented and organized approach.
• Goal-driven with a strong emphasis on teamwork.
• Proactive and ambitious attitude.
• Ability to thrive in a fast-paced setting.
• Excellent communication and problem-solving skills.
• Interest in remote control cars or drones.
• Eagerness to learn, grow, and travel.

PRE-EMPLOYMENT REQUIREMENTS

• Legal work authorization in Australia.
• Proof of COVID-19 vaccination.
• A valid driver’s license with 4WD experience.

IMPORTANT

This role is predominantly focused on the agricultural sector. Successful candidates will have the unique opportunity to explore the outback and rural areas of Australia. However, this may mean extended periods away from family, friends, and urban conveniences. This role demands dedication and may not be suitable for everyone.