Privacy Policy

General

Last Updated: September 11, 2023

Thank you for your interest in XAG Australia, a business name under Revolution AG Pty Ltd. and its affiliated entities (“Revolution AG”, “XAG Australia”, “we”, or “us”) and in the diverse range of hardware, software, websites, applications, and services we offer and where this Privacy Policy (this “Policy”) is displayed (collectively referred to as the “XAG Australia Products and Services”).

This Policy elaborates on:

• The data we collect from you,
• Our methods of using and disseminating this data,
• Your rights and preferences concerning this data,
• Measures we adopt to safeguard this data,
• Data collected by third-party services,
• Our procedures for transferring your data,
• Potential modifications to this Policy, and
• Ways to get in touch with us.

By engaging with XAG Australia Products and Services, you are agreeing to the privacy practices outlined in this Policy. This Policy is an integral part of and is governed by the Terms of Use for the XAG Australia Products and Services you utilize.

Information We Collect

We might gather data about you directly, through third parties, or automatically when you use XAG Australia Products and Services. Certain data, termed as “personal information” or “personal data” in this Policy, can be used to identify you. Examples include your name, email, credit card details, and postal address.

Failure to provide necessary data when prompted might restrict your access to XAG Australia Products and Services, especially if the data is essential for service provision or if its collection is mandated by law.

• Account Information. Upon creating an XAG Australia account, you might share details like user ID, email (or phone number, based on your location), password, and other verification data. You can also opt to share additional details such as gender, date of birth, professional background, and more.
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• Contact Information. When you order from XAG Australia, subscribe to updates, or seek customer support, you might share contact details like name, email, postal addresses, and phone numbers. In certain regions, legal regulations might necessitate sharing contact details during product activation, account creation, or under similar circumstances.
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• Payment Information. Engaging in financial transactions with XAG Australia might require you to share payment details like bank account or card numbers.
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• Photos and Videos. XAG Australia doesn’t automatically access your photos or videos without explicit consent. If you choose to upload content using our services, we might collect and store it, including any associated EXIF data. Ensure you have the necessary permissions before uploading content that includes others.
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• Interactions with us might be recorded, including the topic, timing, and content of the communication.
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• Location Information. Using certain features might share your location data. This can be sourced from GPS, Wi-Fi, IP addresses, or other sensors. Some location services might be provided by third parties. Unlocking geofencing features in XAG Australia Products and Services might also share “Authorization Zones” data.
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• Device-Related and Flight-Related Information. Activating products, seeking after-sales service, unlocking geofencing features, or updating firmware might share device details like model and serial number.
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• Technical Information. Using our digital platforms might share technical details of your device, browsing history, IP or device address, and more.
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• Employment-related Information. Job applications might require you to share educational and employment histories. Some of this data might also be sourced from third-party platforms.
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• XAG Australia uses cookies and similar technologies on its platforms. These help collect data, potentially personal, from users. For a comprehensive understanding of our cookie usage, please refer to our Cookie Policy.

How We Use the Information We Collect

We utilize the information gathered through XAG Australia Products and Services in various ways to deliver our services and manage our business operations. The ways we use the collected information include:

• Service Provision: To operate and provide features of the XAG Australia Products and Services, verify and manage XAG Australia user accounts, offer services and information you request, and process and deliver rewards related to promotions occasionally offered by Revolution AG. We'll process your personal data in line with this Policy and any preferences you express through XAG Australia Products and Services. We may use any of the categories of personal information described above for this purpose.
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• Personalization: To customize the content you receive and offer tailored content that might interest you. Your Account Information and Device-Related Information may be used for this purpose.
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• Improvement and Analysis: To understand and analyze usage trends and preferences, enhance XAG Australia Products and Services, and innovate new products, services, features, and functionalities. Your Technical Information might be used for this purpose.
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• Communication: To contact you for administrative and informational reasons, including customer service. We might send direct marketing communications, including updates on promotions and events related to products and services offered by us and our partners. Direct marketing will be sent only with your consent or as allowed by law. You can unsubscribe or withdraw consent anytime. For this, we may use your Account Information and Contact Information.
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• Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues that might harm our users, us, or the public. Your Account Information, Device-Related, and Flight-Related Information might be used for this purpose.
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• Other Purposes: For any other purposes disclosed to you when we collect your information or with your consent. Any of the categories of personal information described above might be used for this purpose.
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• Aggregated Data: We'll aggregate personal data, such as visit frequency, to produce metrics and statistical information. Aggregate data helps us understand site usage and improve its functionality. It also aids in enhancing the quality and availability of our offerings. Your Technical Information might be used for this purpose.
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• Legal Compliance: To adhere to applicable laws, like those related to the use of specific products or account creation. Your Account Information and Device-Related Information might be used for this purpose.

We don't use profiling for decisions that would significantly impact you.

When We Disclose Information

We commit to not disclosing the information collected through XAG Australia Products and Services to third parties, except as outlined in this Policy or as explicitly communicated to you when the information is gathered. We may disclose the categories of information described in “Information We Collect” to third parties for the following reasons:

• Affiliates and Subsidiaries: We may share your information with our parent company, global affiliates, and subsidiaries when legally permissible and necessary to provide you with XAG Australia Products and Services. This encompasses all categories mentioned in “Information We Collect.”
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• Public Sharing: Any information you willingly make public by uploading it to an openly accessible platform using XAG Australia Products and Services will be available to anyone accessing that content. This might include Photos and Videos.
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• Third-Party Service Providers: We collaborate with third-party providers for services like payment processing, parcel delivery, application development, traffic analysis, and electronic messaging. We mandate these providers to use the information they process on our behalf solely for service provision or legal compliance. This includes all categories mentioned in “Information We Collect.”
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• Regulatory Compliance: As per local regulations, such as aviation rules, your device-related information and location might be transmitted to entities deemed appropriate by aviation authorities. Your XAG Australia device details, like serial number and location, might be locally broadcasted for flight safety near critical zones or for law enforcement purposes.
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• Legal Requirements: We might preserve and disclose your information if mandated by law or if we believe it's necessary to comply with legal directives, court orders, or government requests. This includes all categories mentioned in “Information We Collect.”
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• Protection and Safety: We reserve the right to preserve and disclose your information when we believe it's essential to guard against liability, protect from fraudulent or illegal activities, defend against third-party allegations, ensure the security of XAG Australia Products and Services, or protect our legal rights and property or that of others. This includes all categories mentioned in “Information We Collect.”
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• Business Transitions: Information about our users might be disclosed during business transitions like mergers, acquisitions, or asset sales. This includes all categories mentioned in “Information We Collect.”
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• Aggregated Data: We might share aggregated, de-identified, or non-identifying user information with third parties for various purposes, including reporting, business or marketing insights, product safety analysis, or to help them understand user behaviours and patterns.
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• No Sale or Sharing: We do not sell your personal data as defined by applicable laws.

Your Rights and Choices Regarding Collected Information

You have the ability to update, correct, or delete certain XAG Australia account information and preferences by accessing your account preferences page, available through certain XAG Australia Products and Services. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us or object to be profiled by sending your request to us by email at accounts@xag-au.com

Third-Party Services

XAG Australia Products and Services may contain features or links to websites and services provided by third parties. Any information you choose to provide on third-party sites or services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through XAG Australia Products and Services.

We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through XAG Australia Products and Services. If you opt in to use such third-party services, please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

Data Security

We employ specific physical, organizational, and technical safeguards designed to enhance the integrity and security of the information we collect and maintain. However, it's essential to understand that no security measures are foolproof or impenetrable. Therefore, we cannot guarantee that your information will remain inaccessible, undisclosed, unaltered, or undestroyed due to breaches of any of our safeguards, whether physical, technical, or organizational.

International Transfers of Personal Data

The information collected by XAG Australia may be transferred to and accessed by Revolution AG entities and business partners worldwide to provide XAG Australia Products and Services to you.

Retention of Your Information

We retain your information to serve you or as mandated by relevant laws or regulations. Our goal is to keep your information only for the duration necessary to fulfill our obligations under this Policy unless otherwise required or permitted by law. We meticulously evaluate the necessity for data collection, the data type, the pertinent legal framework, and the statute of limitations when determining the retention period.

Changes and Updates to this Policy

We might update this Policy occasionally. If we alter this Policy, we'll make it available through the XAG Australia Products and Services and note the date of the most recent revision. We'll strive to inform you about the change.

Our Contact Information

For any questions or comments about this Policy or our data practices, please email us at accounts@xag-au.com or write to XAG Australia, Unit 5/11 Jullian Close, Banksmeadow, NSW 2019 Australia.