Request Repair Service
Repair Service Process
Application
Equipment
Quotation
Repair
Request Repair Service Guidelines
This Repair Service is designed for customers who have damaged their equipment and are not covered under warranty or XAG Care. If your aircraft, battery, controller, or task system needs repair and you accept the cost of service, you're eligible to proceed through our paid repair pathway.
📌 Note: This service is only available to customers who purchased their equipment through authorized XAG dealers in Australia. We do not service grey-import products.
💰 Repair Costs & Customer Responsibilities
Since this service is outside warranty and XAG Care, you are responsible for:
- 🔧 Repair costs (parts + labour)
- 📦 Shipping costs to and from XAG Australia
- 💳 Full payment upon approval of the quotation before repairs begin
📝 Quotations are obligation-free – you’ll only be charged if you approve the repair.
⚠ Important Considerations Before You Submit
- ✅ Photos& Videos: Upload clear visual evidence of the damage or malfunction.
- ✅ Flight Logs & App Logs: Highly recommended for flight-related issues, but not mandatory.
- 📦 Packaging: Ensure your equipment is securely packed for shipping. Do not include batteries unless requested.
- 🚫 Grey-Import Products: We do not service equipment purchased from unauthorized overseas sellers.
FAQs
✅ Yes, if your product:
- Was purchased from XAG Australia or an authorized reseller
- Is damaged due to non-manufacturer causes
- Is not covered by warranty or XAG Care
📌 No. The diagnostic inspection is included in the repair process. You will only be invoiced if you approve the repair.
✅ Yes. If you choose not to proceed after receiving the quotation, your equipment will be returned to you.
Shipping and handling fees may still apply.
- Diagnosis & quotation: Typically within 3 business days of receiving the equipment
- Repair: Usually completed within 3–10 business days depending on part availability and issue severity
📧 You will receive a notification via email with your quotation and repair summary.
A tracking number will also be provided once your equipment is dispatched back to you.
