Request Warranty Service

To qualify for XAG Warranty Service, your equipment must meet the following conditions:

• The equipment is within the valid warranty period from the original purchase date.
• The issue is caused by a manufacturer defect, not by external factors or improper operation.
• No unauthorized modifications, third-party repairs, or non-genuine parts have been used.
• The equipment has been properly maintained according to XAG’s maintenance guidelines.
• You have followed the Post-Incident Reporting Guide and provided necessary documentation (if applicable).

⚠ If your equipment does not meet these criteria, your claim may be rejected or redirected to our paid repair service.

✅Covered Under Warranty

• Manufacturing defects affecting the drone, remote controller, battery, or task system.
• Electrical or hardware failures not caused by external factors.
• Internal system malfunctions unrelated to user operation.
• Software or firmware issues caused by XAG-released updates.

❌Not Covered Under Warranty

• Normal Wear and Tear
• Pilot error or improper operation (e.g., ignoring system warnings).
• Crashes due to obstacle avoidance system limitations.
• Water or chemical damage beyond rated protection levels.
• External factors (Force Majeure), such as:
  • Bird strikes
  • Extreme weather conditions
  • Strong winds exceeding operational limits
• Use of unauthorized third-party parts or modifications.
• Failure to perform routine maintenance, leading to equipment failure.
• Outdated firmware or app usage causing system malfunctions.

❌If your issue is not covered under warranty, you may opt for a paid repair service through XAG Australia.

To process your warranty claim, you must provide the following documentation:

📂 Proof of Purchase – A valid invoice or receipt from XAG Australia or an authorized dealer.
📸 Photos & Videos – Clear evidence showing the malfunction or damage.
📄 Incident Report – If applicable, a description of how the issue occurred.
📊 Flight Logs & App Logs – Required for flight-related incidents to determine the cause of failure.

🚨 Failure to provide complete documentation may delay your claim or result in rejection.

🔄 Step-by-Step Warranty Claim Process

1. Submit Your Claim
   • Complete the Warranty Service Application Form.
   • Attach all required documentation, including flight logs, app logs, photos, and proof of purchase.
2. Claim Review & Approval‍
   • Our technicians will review your submission within 2 business days.
   • If additional information is required, we will contact you.
3. Send Equipment for Inspection
   • If approved, you will receive shipping instructions.
   •  Ensure proper packaging to prevent further damage.
4. Inspection & Repair
   • Our team will inspect the equipment upon arrival.
   • If the claim is approved, repairs will be conducted under warranty.
   • If the claim is not approved, a repair quotation will be provided.
5. Return & Completion
   • Once repairs are complete, your equipment will be returned to you.

📦 Shipping Costs: Customers are responsible for shipping fees unless otherwise specified.

• XAG Australia reserves the right to determine whether an issue qualifies for warranty service.
• The warranty is non-transferable and only applies to the original owner.
• Customers must back up important data, as repairs may involve resetting or replacing components.
• If warranty service is denied, the customer is responsible for repair costs, shipping fees, and diagnostics charges.
• If an issue is found to be non-warranty related after inspection, a diagnostic fee may be charged.

📌 For best service, always follow proper maintenance, update firmware, and store equipment in a safe environment.