XAG Australia

XAG Care Express

XAG Care Express Process

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XAG Care Express Application Submission

XAG Care Express Service Guidelines

The XAG Care Express Service is designed to provide fast and efficient repairs for eligible customers who have activated XAG Care before an incident. This service prioritizes quick equipment restoration, allowing repairs to be initiated without delay, while the determination of responsibility is handled afterward.

If you require urgent repairs, submit an XAG Care Express Service Application, and our team will assist you in getting your equipment back to operational status as soon as possible.

1. Eligibility Criteria for XAG Care Express

To qualify for XAG Care Express, you must meet the following conditions:

XAG Care Service was purchased and activated before the incident.
The damage was not intentional or caused by misuse.
Flight Logs & App Logs have been submitted to verify the incident.
The equipment has been properly maintained according to XAG guidelines.
You agree to the terms of service, including responsibility for any out-of-pocket costs, shipping fees, and service charges if applicable.

⚠ If your equipment does not meet these criteria, your claim may be rejected or redirected to a paid repair service.

2. XAG Care Express Coverage Scope

✅ What is Covered Under XAG Care Express?

Accidental crashes, collisions, or impact damage.
Unintentional water exposure (within protection limits).
Battery or power-related failures not caused by improper charging.
Motor, propeller, or landing gear damage from unexpected obstructions.
RTK,GPS, or communication module failures (not due to unauthorized modifications).
Structural damage affecting operational integrity.

❌ What is NOT Covered Under XAG Care Express?

Intentional damage or deliberate misuse of the equipment.
Crashes due to reckless operation or ignoring warnings.
Damage caused by third-party modifications, or non-genuine parts.
Failure to provide required logs or follow the Post-Incident Reporting Guide.
Pre-existing damage before XAG Care Service activation.

📌 If your issue does not qualify for XAG Care Express, you may opt for a paid repair service through XAG Australia.

3. Required Documentation for XAG Care Express

To process your XAG Care Express request, you must provide the following:

📂 XAG Care Certificate ID – Proof that your XAG Care Service is active.
📸 Photos & Videos – Showing the extent of damage or malfunction.
📊 Flight Logs & App Logs – Required to verify the issue.

🚨 Failure to provide complete documentation may delay your claim or result in rejection.

4. Important Service Limitations & Customer Responsibilities

By submitting an XAG Care Express claim, I authorize XAG Australia and its Certified Service Centres to proceed with repairs before determining fault or responsibility.
I understand that if my claim is deemed ineligible after inspection, I am responsible for repair costs, shipping fees, and service charges.
Customers must back up important data, as repairs may involve resetting or replacing components.
If an issue is found to be non-XAG Care related after inspection, a diagnostic fee may be charged.

📌 XAG Australia reserves the right to deny service if false or misleading information is provided.

FAQs

What is XAG Care Express?

XAG Care Express is an accelerated repair service available to customers who purchased and activated XAG Care before an incident occurred.

Key Benefits:

Immediate repair or replacement, without waiting for a claim investigation.
Cost-sharing model—XAG Care covers most of the repair costs, with customers responsible for a deductible and service fees.
No claim limit within the coverage balance, ensuring customers can use the service multiple times.

Who is eligible for XAG Care Express?

You are eligible if:

You purchased and activated XAG Care before the incident occurred.
The damage was accidental and not intentional misuse.
You have submitted Flight Logs & App Logs for verification.
The equipment has been properly maintained according to XAG guidelines.
You agree to the service terms, including any out-of-pocket costs, deductibles, and shipping fees if applicable.

🚨 If you did not activate XAG Care before the incident, you are not eligible for this service.

What types of damage are covered under XAG Care Express?

Covered incidents include:

Accidental crashes, collisions, or impact damage during normal operation.

🚨 If you did not activate XAG Care before the incident, you are not eligible for this service.

What is NOT covered under XAG Care Express?

XAG Care Express does NOT cover:

Intentional damage or reckless operation.
Damage from third-party modifications including Grey-Import Parts.
Failure to submit required Flight Logs& App Logs.
Pre-existing damage before XAG Care activation.

What do I need to submit a claim?

Ensure you provide:

XAG Care Certificate ID (Proof of coverage).
Flight Logs & App Logs (For incident verification).
Photos & Videos of the damage.

🚨 Failure to submit these documents may result in delays or claim rejection.

What happens after I submit my claim?

🔄 XAG Care Express Repair Process:

Submit your claim with the required documents.
XAG Australia reviews your request within 1 business day.
If approved, you receive shipping instructions to send your equipment.
Repairs begin immediately upon arrival—XAG does not wait for an investigation before servicing.
Equipment is returned to you after service completion.

⏳ Standard repair times is 2 business days.

Do I need to pay for shipping?

📦 Yes. Customers are responsible for shipping costs to and from XAG Australia.

How should I package my equipment for shipping?

To avoid further damage in transit:

Use the original packaging (if available).
Securely pack all components to prevent movement.
Do not include batteries unless requested by XAG Australia.

Will I need to pay for repairs under XAG Care Express?

✅ Yes, you must pay a deductible for each repair under XAG Care Express.

📌 Standard Deductible Structure:

10% of the total repair cost (XAG Care covers the remaining 90%).
AUD 300 service fee per claim.
Shipping costs (if applicable).

📊 Example:‍

Repair Cost:	AUD 10,000
10% Deductible:	AUD 1,000
Service fee:	AUD 300
💰 Total payable by customer:	AUD 1,300

🚨 If a replacement is required instead of repair, additional fees apply based on the XAG Care balance.

What if my XAG Care coverage is used up?

📌 Once your coverage balance reaches zero, you will need to:

Pay full price for repairs going forward.
Consider purchasing XAG Care renewal if available.

What happens if my claim is rejected?

If XAG determines that your issue is not covered, you will receive:

A diagnostic report detailing the issue.
A repair quotation (if you wish to proceed with paid repairs).